Support
18+ support page
Welcome to Tarezin Support
Tarezin is an 18+ place-based augmented-reality app. The service currently has no advertising, sponsorship placements, or Kids Category release. This support page is prepared for tarezin.com/support.
Common Questions
Why does Tarezin request my location?
Tarezin uses your location while you use the app to find nearby places, enforce GPS/location-based posting and interaction rules, attach contributions to the correct physical place, and enable nearby interactions. GPS can take a moment to settle, especially indoors.
Why does Tarezin request camera access?
Camera access is required for the augmented-reality experience. Photo-library access is requested only when needed for a save or upload action that you choose.
Why can I not post or interact here?
Some actions work only when you are physically near the relevant place, banner, or 3D object, or when the service has recorded an allowed place interaction. Move to a safe position near the place and allow location accuracy to improve. Do not enter restricted or unsafe areas.
What content can users create?
Users can create place posts with photos or videos, comments, likes, profile text, and public 3D USDZ objects. Posts can be Public, Friends, or Private. 3D objects are public place content in the current release.
How do 3D object likes work?
A new like on a 3D object requires you to be near the object in the AR place experience. You can remove your own like later without returning to the place. In Discover mode, likes are disabled; sharing and downloading can remain available for public objects.
Is there advertising or sponsorship?
No. Tarezin currently does not include ads, ad-network SDKs, sponsored AR banners, paid promotions, or sponsorship placements.
How do I report content or block a user?
Use the available report option on the upload, comment, profile, or 3D object. To stop interaction with another user, use the block option from the relevant profile or activity flow. Reports are reviewed by authorized administrators.
How do I send a copyright or takedown request?
Use the Copyright & Takedown link in the iOS Settings Legal section or email support@tarezin.com. Include enough information to identify the content, explain your rights, provide your contact information, confirm that the request is made in good faith, and describe the action requested. Authorized administrators may record the request, request more information, dismiss it, resolve it outside the app, remove or restrict app content, suspend publication while reviewing, or preserve records where appropriate.
Uploaders are responsible for confirming that they own the content they upload or have the permissions needed to use it in Tarezin. Tarezin does not decide final ownership disputes like a court; unresolved disputes may need to be handled directly between the claimant and uploader or through the appropriate legal process.
How do I delete my account?
Open Settings, select Delete Account in the Danger Zone section, read the confirmation, and reauthenticate using your account method. Full instructions are at tarezin.com/support/account-deletion.
How do I make a privacy request?
Signed-in users can request access/export, correction help, deletion help, restriction or objection review, portability support, consent withdrawal where applicable, or general privacy support through the app/backend privacy request workflow. If you cannot access your account, email support@tarezin.com and include enough information for support to locate the account. Support may ask for limited information to verify that you are the account holder.
For access requests, the service can generate an active-account data export. The export excludes protected secrets such as passwords, API tokens, session secrets, Apple refresh tokens, and internal security values. For correction requests, first update any supported profile information directly in the app where available. For deletion, use the in-app account deletion flow whenever possible because it includes reauthentication. Some privacy requests may be limited where retention or processing is necessary for legal obligations, security, fraud prevention, abuse prevention, protection of rights, or the rights and freedoms of others.
Troubleshooting
AR does not start
- Confirm that camera permission is enabled for Tarezin.
- Hold your phone steadily for a moment while the AR session starts.
- Move to a well-lit area with visible surfaces.
- Close and reopen the app if the session does not recover.
The app cannot find a nearby place
- Confirm that location permission is enabled while using the app.
- Wait briefly for location accuracy to improve.
- Move outdoors or away from sources of poor GPS reception when safe to do so.
An upload does not complete
- Check your network connection and try again.
- Confirm that the selected file is supported and that you own it or have permission to upload it.
- For a persistent issue, send feedback with the screen and action that failed.
Send Feedback
The app includes a feedback form for bug reports, ideas, and general feedback. Include a clear description and an optional contact email if you would like a reply. The app may attach limited context such as app version and source screen to help diagnose the issue.
Contact Support
Email support@tarezin.com. Privacy, safety, legal, and support requests are reviewed after appropriate verification. Response timing may vary depending on request type, account verification, technical availability, legal requirements, and the information needed to investigate the issue.
- Website: tarezin.com/support
- Account deletion help: tarezin.com/support/account-deletion
- Privacy Policy: tarezin.com/privacy
- Privacy requests: tarezin.com/support#privacy-requests
- Terms of Use: tarezin.com/terms
- Community Guidelines: tarezin.com/community-guidelines